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Junior Technical Executive

  • Post Date:January 12, 2019
  • Views 32
0 Applications
  • School Name Cloud planet
    City Ahmedabad
Ahmedabad, Gujarat
Job Description

This role is critical to the transparent smooth and efficient performance of the Cloud Planet Technologies Pvt Ltd technical solution and service.
 Working closely with the NOC (Network Operation Centre) team.
 Gain familiarity with the VPS as well as bare metal server management system.
 Gain familiarity with database design principals and naming standards.
 Ability to investigate technical related client/customer account problems reported through Customer Service to conclusion. 2nd line support.
 Manage smooth process and validation of new branch and major Data Centre releases.
 Perform Python Code Drop (Host version/App version) Regression Testing.
 Fully understand basic networking fundamentals.
 Perform full regression testing of newly deployed VPS.
 Provide feedback and comments to NOC team.
 Assist with out of hours support (new releases, new customers, system alerts).
 Manage real estate of hardware.
 Troubleshoot hardware faults.
 Stock management.
 Gain an understanding of all messages between the host and its geographical estate of terminals and tills.
 International analysis and support.
 Work closely with Operations Support and Finance.
 Purse update tracking via OS Ticketing System.
 Maintain and develop relationship with the Clients.
 Effectively deal with issues that arise.
 Be the primary point of contact.
 Understand integration approach and requirements.
 Maintain and update technical and process documentation by updating Checklist.

Job Types: Full-time, Internship

Salary: ₹100,000.00 to ₹300,000.00 /year

Experience:

  • work: 1 year (Preferred)

Education:

  • Diploma (Preferred)
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